Frequently Asked Questions
How can I start the tempmate.®-GM2 device?
The device can be started with the green START button by pressing it continuously for more than 5 sec.
I have pressed the start button but still the device is not started. What should I do?
The device is configured to start when the green START button is pressed more than 5 sec and less than 40 sec. So, the button press time should be “5 sec < button press time < 40 sec”. The upper limit of 40 sec has been set to prevent accidental start of the device during transportation.
How can I know that the device is started and recording parameters?
The proper start of the device is confirmed by a beeping sound, additionally the start can be confirmed by the record sign „REC“ on the display screen.
I am not able to see the data in cloud what should I do?
The recorded data will be transmitted to the tempmate cloud based on the “Transmission Interval” set by the user while configuring the device. Additionally the device uses GSM SIM connectivity to send data to the cloud platform and in case the device is operated wherein there is no network connectivity then no data will be uploaded to the cloud platform.
Can I trigger a manual data upload?
Yes, by pushing the green START button 2 times in a row.
My shipment has reached the destination but still I do not see any data in the cloud.
The transmitting of data to the cloud depends on the GSM connectivity and in case there was no connectivity established then data will not be transmitted but the user has the possibility to locally download the report from the device using the USB port (but please note that the latest 24200 data points will be locally available on the device).
Can I reconfigure the parameters after the device is started?
Yes, the user can reconfigure or change the device configuration anytime from the cloud portal by clicking the “Edit” tab against a specific device. Only the upload interval cannot be changed in active mode.
How can I receive alarm threshold alerts?
The user can configure to receive alarm alerts through Email and/or SMS in the tempmate cloud portal.
Will I receive the real time alerts for an alarm threshold breach?
Yes, the first alarm threshold breach is triggered on real time.
How long can the device record?
With a full charge, the device can record and transmit data for 120 days. With permanent power supply, continuous operation is possible.
What does the shelf life mean?
The tempmate GM2 Lithium variant has a shelf life of 16 months and non-Lithium variant has a shelf life of 15 months from the date of production. It is mentioned as the Expiry date “EXP” on the back side of the device. That means that the user can start and use the device anytime before the mentioned Expiry date.
How can a device be stopped?
The device can be stopped by continuously pressing the red STOP button for more than 5 sec. Optionally, the device can be configured for stop from the cloud platform remotely
If I connect an external sensor, do I have to make any additional settings?
No, the external sensor is automatically recognised by the device.
What do I have to do if I want to use the tempmate.®-GM2 in stationary mode?
For permanent stationary use of the device, you have the option of using a charging cable to generate a permanent power supply. Please note that the external power supply and the resulting heat can lead to slight deviations in the temperature recording of the internal sensor.
Can I use the tempmate.®-GM2 without the tempmate.®-Cloud token?
No, a token must be purchased for each device in order to receive and analyse your data in the tempmate.®-Cloud.
Why do I have to do a double start on first use?
To conserve the battery until its first use, the device is put into deep sleep mode during production. When using the device for the first time, you must first bring it out of this deep sleep mode and into standby mode before the device can actually be started
